Influence of Training on Knowledge Management in Selected Commercial Banks in Eldoret Town, Kenya

Abstract

: Knowledge is a critical asset in any organization. A proper management of knowledge can increase organizational performance, improve quality of service, and sustain competitive advantage. To utilize knowledge for organizations’ competitiveness, it is important to know how internal organizational factors influence knowledge management. It is from this background that the study sought to investigate the effects of internal organizational factors on knowledge management incommercial banks in Eldoret. Based on the study, this paper present and discusses the findingson the influence of training on knowledge management in commercial banks in Eldoret town. The study was guided by the knowledge-based theory and employed a correlational design. It targeted 28 commercial banks in Eldoret which comprised 28 managers, 140 heads of department, 110 tellers, 56 personal bankers, 130 credit officers and 84 customer care employees totalling to 548 employees. From this population, simple random sampling technique was used to select 231 respondents. A questionnaireswas used to collect data. Descriptive and inferential statistics were then used to analyse the collected data. The study results indicated that training significantly and positively influenced knowledge management in commercial banks. R-squared was 0.866 an indication that a variation of 86.6% in knowledge management in commercial banks in Eldoret town was due to changes in the internal organization factors, among them being training. The study recommended that the management of commercial banks should implement proper training programmes in order to enhance effective and efficient knowledge management among employees. The study further recommended a further research on the role of external organizational factors on knowledge management in other sectors in Kenya and the effects of knowledge management on performance of commercial banks in Kenya