Perceived Working Conditions on Employee Performance in Zero Rated Hotels within Nakuru Town Kenya

Abstract

In hospitality industry performance of employees is a major concern because of the desired goal through input relationship and social aspirations. The purpose of this the study was to examine the influence of perceived working conditions on employee performance in zero rated hotels within Nakuru Town, Kenya. The specific objectives were to determine the influence of working hours, on the relationship between working condition on employee performance. Literature review was done basing on the independent variable, the study adopted a descriptive research design with a target population of 1080. A suitable sample of 108 respondents was selected from the target population for data collection. Structured questionnaires were used to collect data. The validity and reliability of the instruments was done through consultation of experts and cronbach alpha coefficient calculated at 0.70 respectively. Using SPSS, descriptive statistics for mean and standard deviation and inferential statistics for Pearson product moment Correlation (PPMC) coefficient and regression analysis were used for data analysis. Findingsshowed that it is evident that long working hours has a deleterious effect on employee performance in the hotel industry. It is the duty of hoteliers to strike the right balance of working hours their employees are subjected to since too much of it will lead to a decline of their productivity and too little of it will demotivate them.