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MODERATING EFFECT OF CUSTOMER PRODUCT KNOWLEDGE ON MEAL EXPERIENCE DIMENSIONS AND CUSTOMER SATISFACTION IN STAR RATED HOTELS WITHIN THE NORTH RIFT REGION, KENYA
(University of Eldoret, 2022)
Meal experience dimensions and knowledge level determine destination selection and
customers’ satisfaction. Most hotels have had a drop in providing excellent services
which directly affects customer satisfaction, ...
Effectiveness of Credit Appraisal on management Non-Performing Loans in Kenyan Commercial Banks
(International Journal of Research and Scientific Innovation (IJRSI), 2022-11)
The purpose of this study was to determine the
effectiveness of credit appraisal on management of Non-
Performing Loans in Kenyan Commercial Banks. The specific
objectives were to determine the effect of borrower’s ...